Once you have setup your Flower, you are ready to connect to the Pollen Network! You can confirm your Flower is setup correctly using a Bumblebee or a Pollen SIM/eSIM (Honeybee or Hummingbird):
- With a Bumblebee, simply plug the Bumblebee into power, and wait for the green mining light to start flashing. Please note, that this typically takes 3-5 minutes to fully power up and connect. If the green mining light is flashing, then your Flower is properly broadcasting a signal and connected to the internet.
- With a Pollen SIM/eSIM -- such as a Honeybee or a Hummingbird -- you can use this two-step process to confirm the Flower is properly setup: 1) Check your phone for cellular bars associated with your Pollen plan - if you see bars, then the SIM/eSIM is able to successfully connect to your Flower. 2) You'll need to confirm that the Flower is properly connected to the internet and able to haul data. You can do this by first disabling WiFi and your primary cellular line (if you are using one in conjunction with your Pollen line) on your device. Once you have disabled all internet sources other than your Pollen line, you can attempt to launch a webpage using your device's mobile browser. If you are able to load the webpage, then you are successfully connected to the Pollen network, and your Flower is correctly setup!
My flower's eNodeB is showing an incorrect lighting sequence. What's up?
If your Flower is showing an incorrect lighting sequence, there is likely an issue with either your setup or the GPS syncing and you should move your Flower to a more ideal location.
As a best practice for outdoor cells, please always ensure that your Flower is located in an elevated location with a clear view to the sky (not obstructed by any large buildings, walls, furniture, foliage, etc...) in order to allow for easy GPS synchronization.
For indoor cells, please ensure that your Flower is elevated and has a clear view of the space you intend to provide coverage too. Remember: walls, furniture, and foliage will all have an impact on a Flower's coverage range.
If your Flower's light sequence is still not correct, and you have properly setup the device in an ideal location, please attempt the troubleshooting steps listed below.
My Flower is correctly setup and located in an ideal location. What should I do?
If you are unable to connect to the internet or validate your Pollen Flower:
1) First, attempt a power cycle of your Flower. For Flowers with Stems, you can do this by pressing the power button on your Stem to turn it off, then, disconnecting your Stem and Flower from power for at least 30s before reconnecting. For Greenhouse Flowers, simply disconnect your Flower from power for at least 30s before reconnecting. Please allow up to 2-5 minutes for your Flower to fully power back on and connect to the internet.
If a power cycle does not resolve your issue...
2) Check your router's internet connection. You can do this by connecting another known-good device to your internet source (such as a laptop, tablet, or smart phone), and then attempting to load pollen.io on your device's browser. It is possible to use either a wired connection (with an ethernet cable, adapter, and a router or an ethernet switch) or wirelessly (for WiFi-compatible devices). If the known-good device is able to successfully launch a webpage, we can rule out any issues with your internet connectivity.
3) Check to see if your ethernet cables are in good working condition. You can do this by...
...connecting your Flower's ethernet cables to a different known-good device. If you connect your ethernet cables to a different known-good device and successfully haul data, then the cables are in good condition.
...swapping your Flower's ethernet cables for known-good cables. If you swap out your Flower's ethernet cables for different known-good cables, and your Flower begins to haul data (you can connect to the internet via your Flower), then the original cables are not in good working condition and need to be replaced.
4) Check to see if your ethernet port LEDs are blinking. you'll want to make sure you have blinking LEDs coming from the ethernet port on your Flower (Radio hardware), your PoE injector, and your AGW if you have a non-Greenhouse Flower. If your ethernet LEDs on any of these components aren't blinking, check your cables and connections for health. Please file a support ticket if you believe there may be an issue with your Flower's hardware.
5) Please ensure you have submitted all required SAS registration information. Presently, many of Pollen's hardware products are required to be registered with the SAS -- and eventually, all Flower's will have this requirement. If you have not already done so, please ensure you submit a SAS registration form for your Flower by referencing the following guide: How do I register my Flower with the SAS?
For Flowers with Stems:
6) Check to see if you have the correct Flower and Stem pairing. Each Flower (Radio) is specifically paired to an individual Stem (AGW), and can be easy to mix up if you have ordered multiple units. Your Flower/Stem pairing would have been indicated by the whacky name on the box each hardware unit came in -- if you've mixed up the boxes, please contact email@example.com to request the correct pairing information.
If your Flower unit is still not functioning properly after going through these troubleshooting steps, please file a ticket at support.pollenmobile.io for further assistance.
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