The Bumblebee is one of Pollen's easiest products to use -- simply plug the device into power, and start validating the network!
If your Bumblebee's mining light starts flashing after connected to power for approximately 2-5 minutes, then your unit is functioning properly and mining.
What if my Bumblebee's GPS light is blinking red?
If your Bumblebee's GPS light is blinking red, this means that your unit is able to find and connect to a satellite, but is unable to synch the time. In this instance:
- Give your Bumblebee some time to synch -- wait five minutes, and see if the GPS light turns from red to green.
- if your Bumblebee's GPS light continues to blink red after waiting for five minutes, disconnect your Bumblebee from its power source. Please wait at least 30 seconds before reconnecting your device to power, then allow 1-3 minutes for the GPS indicator to light up again.
- If your Bumblebee has been successfully rebooted, and the GPS light still blinks red, please contact Pollen support (email@example.com).
What if my Bumblebee's mining light does not come on?
If your Bumblebee's indicator lights all come on, but the mining light never begins to flash, this could be an indication that your Flower is unable to successfully haul data. In this instance:
- If you have access to another known-good Flower, please attempt to connect your Bumblebee unit to this device. If your Bumblebee's mining light starts flashing when connected to a known-good Flower, please see the Flower Troubleshooting steps (If you are the owner of the Flower in question).
- If you do not have access to a secondary known-good Flower, but you have access to another validator -- such as a Honeybee or Hummingbird eSIM -- attempt to connect your secondary validator to the Flower in question. If you are able to connect to the Pollen network using the secondary validator, please contact firstname.lastname@example.org to setup a Bumblebee repair.
What if my Bumblebee does not light up when connected to power?
If your Bumblebee does not show any active indicator lights when connected to power, you may have to set up a repair for your Bumblebee.
Before reaching out to Pollen support, please:
- Make sure your power source is 10W or higher -- lower wattage power sources may not have the capability to boot up your Bumblebee.
- Please ensure your power source is functioning properly. In order to check your power sources functionality, you must isolate each component involved in providing power (the power outlet, the power adapter, the cable being used, or the battery pack if using a portable power source). If using a wired wall connection: - Connect a different known-good power adapter and cable to a different-known good device, such as a phone and phone charger. If the secondary device is able to charge/boot up, then we can rule out an issue with your wall's electrical outlet. - Use the same cable you originally connected to your Bumblebee with a different known-good power adapter to attempt to power on your Bumblebee. If the Bumblebee lights up, there is an issue with the power adapter, and this should be replaced. - If the Bumblebee still does not light up, swap out the cable with a known-good one. If your Bumblebee lights up, there is an issue with the cable, and this should be replaced.
Follow this same troubleshooting logic when using a portable battery pack.
If your Bumblebee unit still does not power on after troubleshooting all other components, please contact email@example.com to setup a repair.
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