Pollen Coin ($PCN) is an SPL token and so requires a Solana wallet in order to receive it, as well as the Pollen Mobile NFTs which are also SPL tokens.
How can I find my Solana wallet address?
Once you've set up your wallet on Phantom or SolFlare, you will need to grab your public wallet address and provide it to Pollen when you purchase your hardware. Your wallet address will look something like Cadsaq1u14198czy1680-1zYm56oL123b. It will NOT look like "vp.sol" or "dog cat mouse house leather bear."
DO NOT share your Secret Recovery Phrase with anyone! If someone has access to your secret phrase, they will have access to your wallet. Pollen support will NEVER ask you for your secret phrase or your private key.